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Simulator Task 3 Failed: "Create and Comment on a Record" - Micro-Certification (Xanadu)

FaizaTanveer
Kilo Contributor

3 weeks ago

I am currently working on the Micro-Certification - Welcome to ServiceNow (Xanadu) course, and I am stuck on Assessment Simulator Task 3: Create and Comment on a Record.

The simulator keeps showing a "Failed" status even after I have completed all the steps.

Despite refreshing the learning portal page multiple times, the task validation does not pick up the completion and remains stuck on "Failed".

Could anyone please guide me if there is a specific field validation I might be missing, or if there is a known bug/workaround with this specific Xanadu simulator task?

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Sandeep Rajput
Tera Patron

3 weeks ago

@FaizaTanveer Please refer to this video and see if you are following the exact same steps to complete this task.

 

https://www.youtube.com/watch?v=PFmFFaqaoxc

 

In case if the task still fails to validate despite following all the steps, you can raise a case with learning team.

Assessment Simulator Task 3 Create and Comment on a Record
Assessment Simulator Task 3 Create and Comment on a Record
youtube.com/watch?v=PFmFFaqaoxc
Task Instructions: Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group. Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident. Incident details: Subcategory:
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