these are the skipped records after upgrade anyone have any idea or suggestion over these kind of records

abhi56
Tera Contributor

i could not found the particular records (tried to search with sys id also)

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

open those records one by one and you can to the relevant record

Example: most of those are sys_report and there is sysId shown

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

i opened report  table but there is no such report 

 

Victor Ogrizko
Tera Guru

Hello!

If you cannot find record by Sys_Id (assume, what update file name is <table>_<sys_id>) then that means, what record was deleted from instance.

May try to look in [sys_audit_delete] for deleted record.

 

Br,

Victor

Kameliya
Tera Contributor

Hi,
It might be the case where these OOTB are used as a base for customization and are called differently in your system.
If open the skipped record, there is related link 'Show Related record' which will take you to the current version of the record in your instance and if click at the 'Resolve Conflicts', you will find comparison between the record in your instance and proposed by ServiceNow change.
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