training about

[IsaacA771461839]

materials that discuss notifications and best practices for notifications  best way for configuring what ootb notifications are available for incident table and case ( probably need to load the Custerom Service Management plugin) also how to get familiar with with include email templates, trigger conditions, and how to setup  the messages.

[Tanushree Maiti]

Refer :  Four Flow Notification approaches (Action script, Trigger Event, trigger notification and Send email

Create an email notification 

https://blog.snowycode.com/post/how-to-create-an-email-notification-in-servicenow

https://www.youtube.com/watch?v=-cvOz4rlGdk

https://www.youtube.com/watch?v=tDOyhg11-TE

[Tanushree Maiti]

Refer :  Four Flow Notification approaches (Action script, Trigger Event, trigger notification and Send email

Create an email notification 

https://blog.snowycode.com/post/how-to-create-an-email-notification-in-servicenow

https://www.youtube.com/watch?v=-cvOz4rlGdk

https://www.youtube.com/watch?v=tDOyhg11-TE