transform map
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08-08-2024 11:12 AM
hi guys,
I am having this requirements ->
- If Exception Type is ‘Risk’ it should be assigned to ‘ITIL User’
- If Exception Type is ‘Corrective Action Plan’ it should be assigned to ‘Rob Phillips’
- If Percentage Complete is ‘100’ , Make record Inactive.
I have this fields on the custom table but I am not able to map these onto assignment look up rule , I have also extended to the task table. still I am unable to do it.
please guide me !!!
thanks!!
2 REPLIES 2

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08-08-2024 11:18 AM
I dont think, you can use Exception Type in Assignment Lookup Rule.
You may need to use a Flow designer which can help you achieve this requirement. It should be fairly easy to build using flow designer.
Please mark this response as correct or helpful if it assisted you with your question.
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08-08-2024 11:39 AM
okay thanks for your suggestion.