Unable to access Demo portal for partner, also not able to log ticket with support

Vijayas02419268 · 2 hours ago

HI, the Demo portal for partner is showing as Instance unavailable as shown in the screenshot. Pls help identify what is causing this, any update in progress?

Unfortunately the partner account using which the support portal was being accessed is also not working as seen in second screenshot. Need help with this.

Dr Atul G- LNG · 2 hours ago

Hi @Vijayas02419268

Did you change the partner recently? There might be an access issue. Please reach out to your customer and see if they can log in and check, or raise a request for you.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG · 57m ago

Hi @Vijayas02419268

You need to speak to your client and see if they can help you.”

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar · 2 hours ago

@Vijayas02419268

Please raise a case with ServiceNow.

May be the instance is down due to some maintenance.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Vijayas02419268 · an hour ago

Hi, I am unable to login to the support portal. What is the alternative to contacting SNow Support?