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04-24-2025 03:50 AM
Hello Community,
We are in the process of upgrading our ServiceNow instance to Xanadu. As part of the upgrade, we recently performed a development environment cloning.
Post-cloning, we have encountered issues accessing interface dialogs such as impersonating users and managing user roles. These functionalities appear to be unresponsive.
Has anyone faced similar issues during an upgrade or cloning process? Any guidance or recommendations to resolve this would be greatly appreciated.
Thank you in advance for your support!
Regards
Nikhil
Solved! Go to Solution.
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Cloning Issue
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04-24-2025 04:29 AM
It's Not SNOW, its SN or ServiceNow. Can you provide some screesnhot to understand more about your issue.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-24-2025 03:57 AM
Cloning is essentially like a copy-paste from production to development. Please check (I know it’s not best practice, but check if the user is able to impersonate in production). Provide the role for a limited period and just verify. It looks like some data might have been overridden, or an ACL that was disabled in production might have been applied in development. You can log a case with Now Support.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-24-2025 04:27 AM
Hi Tera Patron,
Thank you for your assistance, our prod instance is working as expected along with the impersonation and user roles and test instance as well. A high-level ticket has been created with SNOW support. Awaiting for them to reciprocate.
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04-24-2025 04:29 AM
It's Not SNOW, its SN or ServiceNow. Can you provide some screesnhot to understand more about your issue.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-24-2025 04:23 AM
I don't think it's an issue with cloning.
What's the exact issue?
you are not able to impersonate some users?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader