ISSUE: Incoming Chat Sound in workspace view, for AWA Agents Live Chat audio notifications are buzzing for 1 second instead of actual 3 sec audio file.
SOLUTION PROPOSED:
This is a known issue tracked under Problem record.
It been noticed for customers upgrading to Xanadu P7 and Yokohama.
The issue is already resolved in "Xanadu Patch 8" and is targeted to be fixed for Yokohama Patch 3 and the Zurich version.
KB Article:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2034020
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