Unable to access impersonation and user roles after dev cloning

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NikhilG32113509
Giga Contributor

‎04-24-2025 03:50 AM

Hello Community,

 

We are in the process of upgrading our ServiceNow instance to Xanadu. As part of the upgrade, we recently performed a development environment cloning.

Post-cloning, we have encountered issues accessing interface dialogs such as impersonating users and managing user roles. These functionalities appear to be unresponsive.

Has anyone faced similar issues during an upgrade or cloning process? Any guidance or recommendations to resolve this would be greatly appreciated.

Thank you in advance for your support!

 

Regards

Nikhil

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to NikhilG32113509

‎04-24-2025 04:29 AM

Hi @NikhilG32113509 

 

It's Not SNOW, its SN or ServiceNow. Can you provide some screesnhot to understand more about your issue.

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Dr. Atul G. - Learn N Grow Together
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NikhilG32113509
Giga Contributor
In response to Ankur Bawiskar

‎04-24-2025 04:55 AM

Hi Ankur,

The issue is we are not able to impersonate any user. Raised a ticket with SNOW for assistance.

 

Regards,

Nikhil 

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