Unable to create free instance after sign up

ShabirK · ‎06-11-2025

Dear team,

When i click to request instance, its showing an error in instance status that fulfilling request "CANCEL".

I also attached screen shot of this error.

Please help to resolve this issue. Thanks

Chaitanya ILCR · ‎06-11-2025

Hi @ShabirK ,

what error are you seeing? I don't think that's an error.

It might take a few minutes to provide the instance to you

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Dr Atul G- LNG · ‎06-11-2025

Hi @ShabirK

As per the screenshot, your instance is waking up—please wait. Please remember, there is no support for PDI, which means if it doesn’t wake up soon, waiting is the only option.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

AndersBGS · ‎06-11-2025

Hi @ShabirK ,

as @Dr Atul G- LNG mentioned, it seems that from you screenshot that your instance is initiating startup - has the issue been resolved since your post?

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Ehab Pilloor · ‎06-11-2025

Hi @ShabirK,

You will get an email when your new PDI is ready. It takes a while to set up. Be on lookout for emails from ServiceNow Development Program.

Regards,

Ehab Pilloor