Hi Everyone,
I'm working on a Service Catalog item where a user selects a record from a Remote Table (using a Reference variable).
Based on the selected record, I need to retrieve another field (for example, a Description field), parse its value, and populate another catalog variable.
I have already tried:
- Changing the variable from a Lookup Select Box to a Reference.
- Dot-walking to retrieve the Description field.
- Calling a Client Callable Script Include using GlideAjax.
- Querying the Remote Table using GlideRecord with both the selected value and another unique field.
The GlideAjax call reaches the Script Include successfully, but I'm unable to retrieve the matching record from the Remote Table.
My questions are:
- Is it possible to dot-walk to fields from a Remote Table reference?
- Is GlideRecord the correct way to query a Remote Table from a Script Include?
- What is the recommended approach to retrieve additional field values from a selected Remote Table record?
Any suggestions or best practices would be appreciated.
