Unable to schedule a upgrade
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03-18-2025 01:17 AM
Hi Team,
When we are trying to schedule an upgrade(using the button in the portal), the system is redirecting to suport.servicenow.com. However, it says "Sorry, you cant login with this service now ID" - <not_authorized.do page in the URL>
Can you please let us know whom to reach out or config changes needed at my end.
Thanks in advance.
regards,
Mallesh.
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03-18-2025 07:05 AM
Hi @MalleshN
2 things
-
Create a new support case to check if this can be done, or if it's from the customer’s side, try to schedule the upgrade.
-
Reach out to your ServiceNow account manager, as they can assist you with this.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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03-18-2025 08:29 AM
If you have your NOW Support credentials then you can login to this and raise the upgrade request
https://support.servicenow.com/now
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader