Unable to schedule a upgrade

MalleshN
Tera Contributor

‎03-18-2025 01:17 AM

Hi Team,

 

When we are trying to schedule an upgrade(using the button in the portal), the system is redirecting to suport.servicenow.com. However, it says "Sorry, you cant login with this service now ID" - <not_authorized.do page in the URL>

 

Can you please let us know whom to reach out or config changes needed at my end.

 

Thanks in advance.

 

regards,

Mallesh.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-18-2025 07:05 AM

Hi @MalleshN 

 

2 things

 

  • Create a new support case to check if this can be done, or if it's from the customer’s side, try to schedule the upgrade.

  • Reach out to your ServiceNow account manager, as they can assist you with this.

 

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Dr. Atul G. - Learn N Grow Together
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Ankur Bawiskar
Tera Patron
Tera Patron

‎03-18-2025 08:29 AM

@MalleshN 

If you have your NOW Support credentials then you can login to this and raise the upgrade request

https://support.servicenow.com/now 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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