Unable to switch in between UI16 and Next Experience

Frederickg110
Tera Contributor

Hi everyone, 

 

After doing the following I am now unable to switch back to the Next Experience and only have the option to switch between UI15 and UI16. 

I was previously on Next experience but wanted users to have the option to switch between UI16 and Next Exp. 

 

I have checked the following. 
 the system property glide.ui.polaris.on_off_user_pref_enabled to "true"
Set "glide.ui.polaris.experience" = true

 

Frederickg110_1-1756982748662.png

Frederickg110_2-1756982794709.png

 

 

 

Frederickg110_0-1756982704342.png

 

 

Still unable to have the toggle option. 

 

Any ideas? 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Frederickg110 

The Next Experience can only be enabled or disabled via View Properties. In UI16, you can’t control it through the regular preferences toggle — it must be done specifically through the view property.

Sometimes, it could also be a cache issue, so try clearing your cache and testing again.

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Nikhil Bajaj9
Giga Sage

Hi @Frederickg110 ,

 

If you moved from next experience to UI 16, so whenever you will launch PDI, it will show you screen like this:-

NikhilBajaj9_0-1757000234358.png

 

Click on Get started and you will next screen like:-

NikhilBajaj9_1-1757000283657.png

Click on "Turn On Next experience" and see you will Get this message-

NikhilBajaj9_2-1757000352504.png

 

Once you will log out and log in- You will be on Next experience UI.

 

 

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

Bhuvan
Tera Sage

@Frederickg110 

 

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB1117832

 

Since you already confirmed the properties are in place, clear browser cache and from scripts - background execute gs.invalidateCache();

 

Logout from browser and login again and check if you can toggle the next experience. You can also try to login from Incognito or InPrivate window of your browser.

Bhuvan_0-1757001461601.png

Bhuvan_1-1757001482613.png

Bhuvan_2-1757001529123.png

Bhuvan_3-1757001547932.png

If this helped to answer your query, please mark it helpful & accept the solution. 

 

Thanks,

Bhuvan