Upgrade preview no longer working in dev instance after clone

Brian Lancaster · ‎01-19-2022

I'm trying to run an upgrade preview after cloning production in dev. It was working before but is not longer working. I added the dev URL to the system property "Remote instance record ID of a non-production instance to query upgrade duration estimate." but it is still not working. Any thoughts on what else I may need to do?

Mark Roethof · ‎01-19-2022

Hi there,

If the sys_property "glide.upgrade.preview.duration.instance.id" has a value, it checks here first. This value should be the sys_id of the remote instance.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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Brian Lancaster · ‎01-19-2022

Still not getting anything. This seems to be the same id you can get from stats.do as well. When I click go after setting the property it goes gray for a few seconds then turns back to green.

Mark Roethof · ‎01-19-2022

Perhaps any messages in the system log written at that moment?

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

Brian Lancaster · ‎01-19-2022

This show up in the error log right after clicking the go button.
"Terminating the operation due to invalid property configuration : no thrown error"

This is from warning logs.
"getEventTarget() called with invalid record reference: problem.11ebc0dbdb098110750993a6f4961965 for event: text_index, could have been deleted"

Brian Lancaster · ‎01-21-2022

We got upgraded today and that seems to have fixed whatever other issues were causing it not to run.