upgrade skipped records

Rumanu
Tera Contributor

6 hours ago

do we need to review all this skipped records?

Preview file
28 KB
0 Helpfuls
  • 47 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron

3 hours ago

Hi @Rumanu 

 

From my experience, at a minimum we should review and categorize the issues into P1, P2, and P3 priorities.

https://www.servicenow.com/community/developer-blog/best-practices-to-manage-skipped-updates-effecti...

 

https://www.servicenow.com/community/developer-blog/reducing-skipped-records-in-servicenow-upgrades/...

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Tanushree Maiti
Tera Patron

2 hours ago

Hi @Rumanu 

 

Generally, we implement skip-level escalation for high-priority incidents, typically from P1 to P3. This helps ensure that critical issues receive timely attention and are escalated quickly when required.

 

If sufficient resources are available, extending skip-level escalation across P1 to P5 can be beneficial, as it provides consistent oversight and escalation management for all priority levels.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
0 Helpfuls