upgrade skipped records

[Rumanu]

do we need to review all this skipped records?

[Dr Atul G- LNG]

Hi @Rumanu 

From my experience, at a minimum we should review and categorize the issues into P1, P2, and P3 priorities.

https://www.servicenow.com/community/developer-blog/best-practices-to-manage-skipped-updates-effecti...

https://www.servicenow.com/community/developer-blog/reducing-skipped-records-in-servicenow-upgrades/...

[Tanushree Maiti]

Hi @Rumanu 

Generally, we implement skip-level escalation for high-priority incidents, typically from P1 to P3. This helps ensure that critical issues receive timely attention and are escalated quickly when required.

If sufficient resources are available, extending skip-level escalation across P1 to P5 can be beneficial, as it provides consistent oversight and escalation management for all priority levels.