Upgrade to new family version - Procedure?

[Sravanthi10]

Hi everyone,

Currently, we are running on Quebec version and i am aware of the new family version San Diego which is releasing on March end. Actually, I don't know how the process go in upgrading our instance to newer version.

Do we need to raise a case in Hi portal for our instance upgrade or do the service-now automatically upgrade our instance?

Because we are getting mails like 

30 Day End-of-Life Platform upgrade notification 

So, can some one let us know how to proceed here and before which date we need to do something to upgrade our instance?

Regards,

Sravanthi

[Matt102]

Best to review all the info in:

End-of-Life - Unsupported release family upgrades FAQ

I guess it would depend on how far behind your supported releases are.

HTH,

Matt

[Sravanthi10]

Hi Matt,

I have read the document. Thanks for that.

But my concern is Do we need to raise a change request for the version upgrade in Hi portal or do they automatically schedule and send us notification??

Because, we are still running on Quebec, even Paris version is available.

Regards,

Sravanthi

[Matt102]

From what little I understand of this it will be down to your support contract and whether you are supported just for the current -1 version or current -2 versions.

We are on Rome i.e current but on San Diego release our version will be current -1.

On SD release you, on Quebec, will be current -2.

Do you have details for if you are supported on c-1 or c-2?
...a ticket to Hi should clarify.

HTH,Matt

[Tim Sabau-McKea]

Hi Sravanthi,

To add to Matt's comments, you've already mentioned that an end of life change record has been raised for your company. There will be a number of child changes raised against your instances, which you can see in the Now Support Portal. These changes will be automatically re-targeted to the latest release (San Diego) when it becomes general availability circa mid-March. All you need to do is schedule those changes to a time which is convenient to you and make sure you stay within your support policy, typically our customers have 60 days after you become N-2 to upgrade.

Further detail can be found in the end of life change you've already seen and the FAQ document Matt has already shared.