user account locked out

[velkuruhari]

HI ALL,

Post upgrade, the dev mid server status is down, and the user account for dev has been locked out .Please let me know how we can fix this issue.

Please do the needful.

Thanks

pavithra

[Dr Atul G- LNG]

Hi @velkuruhari 

Are all admin accounts locked out? If yes, please log a new support case, and the team will assist you.

[Nilesh Pol]

@velkuruhari 

If the mid server user locked out and Locked out checkbox is checked, then uncheck it. and ensure the roles.

Verify the mid server credentials: config.xml file in your MID Server installation directory and Check the mid.instance_username and mid.instance_password values.

If the password was reset, update the mid.instance_password field with the new password.

Open Windows Services (services.msc) and retart mid server.

finally, check the mid server logs and trubleshoot accordingly.

[Ankur Bawiskar]

@velkuruhari 

as an admin set the Locked Out field to False and make Active = True & then verify again

check these links

https://community.servicenow.com/community?id=community_question&sys_id=f3d3f4261bf14590ed6c9979b04b...

https://community.servicenow.com/community?id=community_question&sys_id=8e14271ddb13d8d0f21f5583ca96...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597574

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AndersBGS]

Hi @velkuruhari ,

Are we talking about the user account on the MID server? If yes, then you should reach out to your server admin to gain access once again.