Xanadu not able to login.

[vj948455]

Is there any maintenance activity going on Xanadu version?

[Rohit Singh]

Hi @vj948455 ,

As such there is no activity going on. You can try to login later on. If still there is an issue you can try releasing the instance if you don’t have any work saved and request new instance.

There is no support provided by ServiceNow for personal instance.

If my response helped, then please accept the solution and hit thumbs up so that it benefits future reader.

Regards,

Rohit

[Rohit Singh]

Hi @vj948455 ,

Did you check my response?

If helpful then please accept the solution and hit thumbs up so that it benefits future reader.

Regards,

Rohit

[Dr Atul G- LNG]

Hi @vj948455 

Are you referring to PDI?

 If Yes,

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Community Alums]

Hi @vj948455 ,

Nothing as such i can see on my instances.