User is unable to see the variables on the report

[Ashwini Sawant2]

Hello All,

Earlier user(Non admin) was able to see the variables on the report and after extracting the Excel file they are also able to variables in that Excel file. But now user is unable to see those variables on that reports and also unable to see them in the extracted excel file. 

Is there any other option , by which we can provide this access to user except catalog_admin/admin role?

Kindly suggest on this. Thank you in advance. 

[Omkar Kumbhar]

Hello @Ashwini Sawant2 ,

Please check this below article.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0826409

[Peter Bodelier]

Hi @Ashwini Sawant2 

Please review your report_view ACL's:

Report_view access control (servicenow.com)

[Shamma Negi]

Ideally these roles are required to see the variables picked from question_answer table:

The Out of the Box ACL  "question_answer==>read" will grant access only if user is admin or has a "catalog_admin" role.

Check the roles first.

[Ashwini Sawant2]

Is there any other option , by which we can provide this access to user?