User is unable to see the variables on the report

[Ashwini Sawant2]

Hello All,

Earlier user(Non admin) was able to see the variables on the report and after extracting the Excel file they are also able to variables in that Excel file. But now user is unable to see those variables on that reports and also unable to see them in the extracted excel file. 

Is there any other option , by which we can provide this access to user except catalog_admin/admin role?

Kindly suggest on this. Thank you in advance. 

[ersureshbe]

Hi, Database view is the solution to get the report as requested. Pls refer below link, may it will help to achieve your requirement.

https://www.servicenow.com/community/itsm-forum/reporting-on-variables/m-p/802796