Where Can I Find All of the Upgrades That A Customer Has Done

Lisa86 · 3 weeks ago

Am trying to figure out where I can find all of the ServiceNow Upgrades (what versions) a Customer has done since they have had ServiceNow.

Dr Atul G- LNG · 3 weeks ago

Hi @Lisa86

To check the latest version of your ServiceNow instance:

Type stats.do in the Application Navigator.
Press Enter.

This will display the current version details of your ServiceNow instance.

or go to the upgrade history

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sys_upgrade_history_list.do%3F...

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Rafael Batistot · 3 weeks ago

Hi @Lisa86

This document might help you

https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/build/applications/task/v...

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GlideFather · 3 weeks ago

Hi @Lisa86,

do you have access to the client's Support Portal?

Navigate to and login:

https://support.servicenow.com/now

In the top right corner, there is button "Switch company", select your client if you have the access and then you will see the Instance dashboard, where you can install plugins, request cloning etc. And among others you can see the requests for upgrades and corresponding CHG records, that could give you idea of what instance have been upgraded and when.

But as told above, it requires the access to it..

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AZ SN User · 3 weeks ago

In system properties, look at glide.war.assigned. Add the related list for 'Versions' if it's not there.

When the system is patched, this system property is updated. We have nearly 90 versions going back to the Calgary release in the list. Granted it's not a nice uniform table and you have look at the XML for the 'value' field of what was updated.