Why Docs.ServiceNow.com search is worst

Vivekanandan
Tera Contributor

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Post Vancouver upgrade, the performance of docs.servicenow.com is very poor and not providing the relevant result as it did earlier, not just once - I feel it more likely. How many of you feel the same?  

3 REPLIES 3

Simon Hendery
Mega Patron
Mega Patron

Sorry, I have to disagree. I think the Docs upgrade is a vast improvement.

 

The example of a query you gave is very general ('link types'), which is why you didn't find what you were looking for. See below, I amended your query by adding an additional word that provides context ('modules'), and the answer you were looking for is provided within the top result that comes back.

 

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Thanks Simon, but you have to also agree that the result it generates is not the one the user expects, so basically the top result looks like the desired result whereas the real result once you click enter defers.

 

As per below ex. why should I get the response with respect to any "Digital Portfolio Module" while the query was a simple "Link types in Module"?

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Icing on the cake, the result gets specific to module/application rather than a simple/common explanation to the user which was with the earlier releases, I know you are nodding/agreeing to it!

 

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