Workspace activity stream: Worknotes no longer with yellow background

[Frank Silveira]

Hello Experts,

Since the upgrade to te Utah release I've encounter this "problem" where the worknotes in the activity stream on the CSM Workspace does not have the yellow background anymore.

By searching about this I've encounter the system properties "glide.ui.activity_stream.style.work_notes" and "glide.ui.incident_activity.style.work_notes". They are both in my instance with values "gold" and " background-color: LightGoldenRodYellow" respectively.

Any of you has any idea what is happening or what might have changed in Utah for this not to be working anymore?

Thank you in advance.

[Dave Littlejohn · Accepted solution]

The following support KB article helped for me: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961053

if you are unable to access it, it says that there is a missing record in the sys_activity_supplemental table. the record needs to have an empty (NULL) document ID, Event ID, and User ID which applies globally. The record should contain a JSON as shown below:
{"background": {"subtype": {"work_notes": "yellow"}}}

Hope this helps for you!

[tonyhakala]

Hi,
I've tried this fix, but in our development env this worked after adding this.

However, as i look our production env this entry was already added, but still worknotes won't get yellow background.

Is there any other places where to look what might override this or blocking it?

[Fahd Zayed]

Hi TonyI have the same problem, did you find a way to solve the problem on production env.?

[Fahd Zayed]

I have the same problem, did you find a way to solve the problem on production?