Workspace activity stream: Worknotes no longer with yellow background

[Frank Silveira]

Hello Experts,

Since the upgrade to te Utah release I've encounter this "problem" where the worknotes in the activity stream on the CSM Workspace does not have the yellow background anymore.

By searching about this I've encounter the system properties "glide.ui.activity_stream.style.work_notes" and "glide.ui.incident_activity.style.work_notes". They are both in my instance with values "gold" and " background-color: LightGoldenRodYellow" respectively.

Any of you has any idea what is happening or what might have changed in Utah for this not to be working anymore?

Thank you in advance.

[Dave Littlejohn · Accepted solution]

The following support KB article helped for me: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961053

if you are unable to access it, it says that there is a missing record in the sys_activity_supplemental table. the record needs to have an empty (NULL) document ID, Event ID, and User ID which applies globally. The record should contain a JSON as shown below:
{"background": {"subtype": {"work_notes": "yellow"}}}

Hope this helps for you!

[Harsha_V]

Hi I am facing the same issue , but when I visit the table I don't see the option to create a new record. The table is empty. I have the admin role and even tried to elevate my role to security admin but could not see the new option.

[spike]

 I know this is old, but I've just come across the same problem. The solution was as @Dave Littlejohn said, there's a missing record in that table. I checked my prod instance (this was in my dev) and there record was there in prod. Like others have said I wasn't able to add a record to the table via a New form. Therefore I exported the record from prod and imported it into the table in Dev. Record was there, comments where again highlighted as expected..

[Harsha_V]

Hi , this worked in my dev instance as well. Thanks for the help.