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Workspace

SomyaSarit
Kilo Contributor

4 weeks ago

There is a custom workspace created for incident management.

And under related records there is a field for change request where duplicate change request is getting added.

How do we resolve it ?

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2 REPLIES 2

Ankur Bawiskar
Tera Patron

3 weeks ago

@SomyaSarit 

screenshots please

why not use OOTB SOW for Incidents?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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AndersBGS
Tera Patron

3 weeks ago

Hi @SomyaSarit 

 

As you stated, it is a custom workspace that you have created, so nobody really know what you're talking about based on your short description.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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