08-17-2026 10:58 PM
There is a custom workspace created for incident management.
And under related records there is a field for change request where duplicate change request is getting added.
How do we resolve it ?
08-18-2026 05:29 AM
@SomyaSarit
screenshots please
why not use OOTB SOW for Incidents?
08-19-2026 01:35 PM
Hi @SomyaSarit
As you stated, it is a custom workspace that you have created, so nobody really know what you're talking about based on your short description.
