Zurich Upgrade from Xanadu: Specific Issues Encountered

siddheshagn
Tera Contributor

3 weeks ago

We recently completed an upgrade from Xanadu to Zurich and haven't experienced any significant problems during our post-upgrade testing. We're interested in learning about the experiences of others who have made this transition.

 

Our Setup:

  • Performed a straightforward upgrade through the Update Center
  • Validated key ITSM/CMDB workflows, Business Rules, and custom applications—all functioning normally so far.

Looking for Community Input:

  • Have you upgraded from Xanadu to Zurich and run into any challenges? Examples might include scripting incompatibilities, Upgrade Monitor freezes, permission/admin role issues, problems with decision tables or flows, or third-party app conflicts
  • Which patches or hotfixes have you needed to implement post-upgrade?
  • Are there any preventive measures or workarounds you'd recommend based on your experience?
  • How has overall system stability been for you after the upgrade?

Would appreciate any insights from those who've been through this process. Thanks in advance!

 

Regards,

Siddhesh Agnihotri.

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Matthew_13
Mega Sage

3 weeks ago

Hi my Friend

We completed a Xanadu → Zurich upgrade recently and had a largely smooth experience.

Summary of what we observed:

  • Core ITSM and CMDB functionality remained stable post-upgrade.

  • Most customizations migrated cleanly; a few older client/UI scripts needed minor refactoring due to stricter behavior.

  • Flows and decision tables worked overall, but Zurich enforces tighter validation, so some cleanup was required.

  • No Upgrade Monitor freezes, though it surfaced more informational warnings than before.

  • Minor role/permission adjustments were needed, especially around Workspace/UI Builder access.

Patches & stability:

  • Applied the first Zurich patch early; no emergency hotfixes required.

  • System stability has been solid after initial cache and job normalization.

My Recommendations:

  • Review Upgrade Monitor warnings carefully.

  • Regression-test client scripts, CMDB logic, approvals, and integrations.

  • Revalidate third-party apps even if they pass pre-upgrade testing.

Overall, Zurich feels like a low-risk, incremental upgrade if your customizations are reasonably current.

 

@siddheshagn - Please mark as Accepted Solution and Thumbs Up if you find Helpful!!