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Zurich upgrade - Noticed Software Asset Workspace widgets not return values

Soma Nadarajah
Tera Contributor

‎03-19-2026 08:47 AM

1.Navigate to Workspace -Open --Software Asset Workspace

2.Click on icon named Licence Usage

3.Under Reports -Click on Software product lifecycle report and see the issue that no records display in the list

4.Now Click on Home icon >Check End of life Products is missing reports data

5.Click On Software Asset Analytics>Lifecycle management missing data for reports

Above behavior observed after Zurich upgrade (patch 7) and Yokohama version working fine

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1 REPLY 1

Tanushree Maiti
Kilo Patron

‎03-19-2026 11:30 AM - edited ‎03-19-2026 11:31 AM

Hi @Soma Nadarajah 

 

Verify that the Software Asset Workspace store application is updated to the required version (e.g., 11.0.1 or later for certain SAM SaaS integrations) in your instance.

 

You may need to repair or upgrade the plugin via the ServiceNow Store or the application manager in your instance.

 

https://store.servicenow.com/store/app/f3a752821b4f221084105282604bcb32

 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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