I want to thank everyone who was able to attend and a huge thank you to everyone involved in planning, organizing and executing a fantastic event. Attached is the slide deck that I presented on Underdog Features which focused on how to use the biggest feature of all: Your Data! Here are some other useful links to information about the capabilities discussed.   Process Mining This page has links to all the resources you need about Process Mining.  From getting started to diving in deep, this information is put together by our wonderful product management team. Predictive Intelligence - Cluster Analysis Documentation on creating and running your own clusters.  If you can filter a list of records, you can run clustering!   Cluster Treemap Analysis – Developer Share Download Download the update set to do deeper analysis of your clustering solutions.  This is the tool I built on the platform using Build Agent to make sure we were getting the most out of the clustering data.   Knowledge Center Knowledge Center is a relatively new addition to the platform and is a powerful tool to build, manage and maintain your knowledge bases and articles.  If you’re not using this capability you are losing out on the benefits of some powerful tools.   AI Search Analytics Dashboard Use the AI Search Analytics Dashboard to understand what your users are looking for and how they are asking for it.  The best automation and AI capabilities are useless if people aren’t finding it.  Understand how your users are interacting and searching for help to get them the service they deserve! ... View more

Hello Wisconsin SNUG Members,   ServiceNow, AHEAD, and Dynatrace are excited to welcome you to the Wisconsin SNUG + Pre-SNUG Workshop on Wednesday, August 26, 2026, 10:00 AM - 5:00 PM.  ... View more

We are pleased to invite you to the next in-person Wisconsin SNUG Meeting on Wednesday, August 26th at Lambeau Field & Titletown, 1265 Lombardi Ave, Green Bay, WI 54304. ... View more

Hello fellow Wisconsin SNUG members,  I am looking to connect and expand my network with in the ServiceNow Community and looking forward to the next event. I currently did not see any events posted and wanted to see or possibly create some buzz around the next event.  We are currently on our journey to Implement the platform this year and would love to share stories with others that are in the same position or recently/successfully implemented.  Hope to connect soon.    -Scott  ... View more

Hi Everyone,    Thanks to everyone who's already registered for the Wisconsin SNUG! If you haven't yet, check out the full invite here for all the details — Wednesday, August 26th at Lambeau Field & Titletown.   Two quick updates for the community: 1. Calling all customer speakers 🎤 We're still looking for customers to share their story with the group. If you're interested in speaking at the SNUG, reach out to your ServiceNow sales rep or contact us directly at tara.sringari@servicenow.com.   2. Help us shape the Roundtable Discussions We'll close out the day with Roundtable Discussions before heading into Happy Hour — and we want them to reflect what you want to talk about. Below is a sample list of topics customers have raised in past exchanges. Comment with your top 5 and we'll build the discussions around them! CMDB/CSDM Foundation — Build It Right or Fix It Now – Getting CMDB right from scratch or fixing what exists to unlock automation, scale, and AI-native capabilities From Deployment to Autonomous IT — Unlock the Full Value of ITSM and ITOM – Moving past common stall points (CMDB health, deployment sequencing, stakeholder alignment) toward autonomous IT outcomes ServiceNow Otto — From AI Curiosity to Measurable Outcomes – Moving from AI interest to AI impact: use cases, building the investment case, activating Otto across ITSM/ITOM/CSM, and measuring outcomes AI in ServiceNow – Turning AI into measurable business value Citizen Development – Scaling innovation without losing governance Service Catalog Modernization – Making service requests simple again Platform Governance – Enabling innovation while protecting the platform Technical Debt & Upgrades – Staying current without sacrificing flexibility Workflow Automation – Automating work that matters CMDB & CSDM – Building trust in configuration data IT Asset Management (ITAM) – Maximizing value across the asset lifecycle Strategic Portfolio Management (SPM) – Delivering the right work Employee Experience – Designing services employees actually want to use App Engine & Low-Code Development – Building enterprise applications faster Executive Strategy & Platform Value – Demonstrating business outcomes ... View more