Wisconsin SNUG
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Forum Posts

Upcoming WI-SNUG Events for 2026 and Beyond

Hello fellow Wisconsin SNUG members, I am looking to connect and expand my network with in the ServiceNow Community and looking forward to the next event. I currently did not see any events posted and wanted to see or possibly create some buzz around...

SSchaff by Tera Contributor
  • 277 Views
  • 1 replies
  • 0 helpfuls

Managing Groups and Roles

We are going to be migrating from HP Service Manager to ServiceNow (Jakarta). I'm looking for some advice on how to set up user roles and groups.We currently have access controlled in Active Directory using 12 user roles (Standard User, Change Mgr, r...

jodiw_ by Tera Contributor
  • 5298 Views
  • 2 replies
  • 0 helpfuls

Parent and Child ticket defintions

Sometimes the classification of an incidnet ticket as a parent or a child ticket can get a little squishy.   Does anybody have a clear and concise definiton they use for each?

spdelaat by Kilo Explorer
  • 9292 Views
  • 5 replies
  • 0 helpfuls