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Forum Posts

Managing Groups and Roles

We are going to be migrating from HP Service Manager to ServiceNow (Jakarta). I'm looking for some advice on how to set up user roles and groups.We currently have access controlled in Active Directory using 12 user roles (Standard User, Change Mgr, r...

jodiw_ by Tera Contributor
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Parent and Child ticket defintions

Sometimes the classification of an incidnet ticket as a parent or a child ticket can get a little squishy.   Does anybody have a clear and concise definiton they use for each?

spdelaat by Kilo Explorer
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