Sabrina Sampey
ServiceNow Employee
ServiceNow Employee

Discovery Workshop 
Discovery workshops will help you set the stage for your project. In this workshop your key stakeholders and team members will come together to discuss what is known about the current state, build consensus, and set goals and plans for the project.   

Method Overview 

You’re excited and want to jump right in, but before you can get started it is imperative to set the stage. This means coming together to establish a shared understanding of the current state, and the overall goals of your project. It also means identifying key players and how you will work together and gaining alignment on how you want to move forward.  

 

By skipping this step, you may be focusing on the wrong goals, and leaving key players out of your process. But done right, you will gain alignment on the goals of the project, identify the right people to involve, and create understanding of knowledge and a shared vision for the future. With a market saturated with products and services, you need to know how yours will succeed, grow, and minimize the risk of building the wrong thing.  

Outcomes 

  • Alignment of vision and purpose amongst the team 
  • Framed problem with clear requirements, and goals  
  • Identified stakeholders, and decision-makers 
  • Shared understanding of existing knowledge and history of the problem space 
  • Identified gaps and potential risks 
     

Prerequisites 

  • Any materials, knowledge that can be shared with the team  

 

Participants 

The best teams are made up of your product managers, business analysts, design strategists, developers, and stakeholders 

 

Materials Needed 

  • Conference room, whiteboard, markers, post-it notes 
  • Real-time collaboration whiteboarding tools such as Miro, or Mural 
     

Agenda 
 

Duration 

Activity 

15 minutes 

Introductions & Workshop Expectations 

45 minutes 

Goal Setting: short term and long term 

30 minutes 

How might we 

15 minutes 

Break 

45minutes 

Ask the Experts 

30 minutes 

Stakeholder mapping  

 

 

Learn More  

5 UX Workshop and When to Use Them: A cheat sheet 

 
 

 

Version history
Last update:
‎05-04-2023 05:47 AM
Updated by:
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