Prioritizing the user when organizing content

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Many ServiceNow projects involve a large inventory of catalog items, knowledge articles and other content. For users to find the right content efficiently, organization is key. Learn how to gain quick and early insights from your users on how they expect content to be organized using a classic UX method: card sorting.

We've attached a slide deck, example interview script, and example data collection sheet for Knowledge 2023 to help you learn more about card sorting, as well as to practice it on your own!