SES2998 - How to deliver great accessible ServiceNow experiences for ALL people

[Jaime Young]

Thank you for coming to the How to deliver great accessible ServiceNow experiences for All people presentation at Knowledge 2024. 

Accessibility is an important part of all digital experiences — and at ServiceNow, we believe that everyone should have the opportunity to use our Platform and Products. What this means, is that we design with all backgrounds, abilities, disabilities, and various needs in mind to ensure that we can offer the most inclusive experience possible. 

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❗Important Links:

Presentation deck

This presentation (PDF is also located at the bottom of this article or here) covers 6 reasons why making accessible applications is a good business decision, 4 considerations when getting started in making accessible applications, and 8 best practices when running an interview. 

Description: According to the World Health Organization (WHO), disability is a part of the human condition and almost everyone will experience some form of disability during their lifetime. In this session, learn why making accessible applications is a good business decision. Discover how to leverage research techniques and how to gain access to these differently-abled individuals. The session will showcase an example of how research is informing ServiceNow® Accessibility strategy today through a CSAT (customer satisfaction) survey.

Sign up to participate in ServiceNow accessibility research studies!

We want to ensure we are providing the best possible experience for all customers and ensure our products are accessible for everyone. To achieve this, we need your help to understand your ServiceNow experiences and needs. Research studies can range from 2 to 90 minutes, with compensation (if eligible). Learn more here or sign up now.

Order your Accessibility cards

These cards are to be used side-by-side with your organization’s personas (target users) and highlights major differences and solutions people with disabilities may encounter when interacting with digital experiences, along with listed solutions. This was created and driven by primary and secondary research, and can be used by anyone in your organization. Order here now to get your free cards shipped to your home (please enter your work email and use access code: a11y).

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Want to learn more about Accessibility at ServiceNow? visit here or if you have questions, contact accessibilty_support@servicenow.com