The article is a companion to the Now Learning course From the Experts: User Experience (UX) Leading Practices
If you want to learn the practices that help you deliver great self-service experiences to your end users, enroll in the course.
Instructions
In the course we defined 5 leading practices for self-service:
- Understand the current state
- Focus on service delivery
- Information finds the the user
- Don't follow the org chart
- Prioritize consumers over providers
In your reply below, let us know what leading practices drive your self-service implementation. Do you follow these five? Any others?
