“In my opinion, it depends on what you prefer. Technical Service is better if you enjoy working with systems and solving technical issues. Application Service is better if you prefer working with software and helping users. Both have good opportuniti...
“Yes, you can use Enhanced Chat with Now Assist for SPO (Self‑Service Portal) without overriding the default portal search. The key is to configure Now Assist to handle conversational queries while keeping the existing portal search intact.
Averin hub “As a ServiceNow developer, knowing the core tables is essential. Key ones include sys_user, task, incident, cmdb_ci, sc_request, sc_req_item, and sys_email. Mastering these lets you handle users, tickets, CMDB items, catalog requests, and...
You’re asking how to replace the out-of-the-box “Request catalog item (LLM)” topic in Virtual Agent so that all catalog requests go through your own custom topic. Here’s how you can handle that:
You’re asking how to replace the OOTB “Request catalog item (LLM)” topic block in the Virtual Agent so that all catalog item requests go through your custom topic block instead. Good goal. Here’s how you can approach it:
