Hi everyone,We are investigating the behavior of Sentiment Analysis for CSM Cases and would appreciate clarification on the expected scheduling and execution behavior.Our current configuration is:Table: CSM CaseEligible assignment groups: Groups star...

Hi everyone,I'm working with Now Assist for Customer Service Management (CSM) – Sentiment Analysis and have come across a behavior that I'm trying to understand.ScenarioI configured the Sentiment Analysis skill with an availability condition such as:...

Hello,I am investigating an issue where an external user is unable to receive the password reset email from a ServiceNow portal.The user is attempting to reset their password using the "Forgot Password" option, but no password reset email is received...

Hello,I am investigating an issue where an external user is unable to receive the password reset email from a ServiceNow portal.The user is attempting to reset their password using the "Forgot Password" option, but no password reset email is received...