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mpo · 01-09-2019

Hi, I am having an issue where in some scenarios, end users are redirected to the OOTB /sp Service Portal while the default Service Portal is another one. I have identified that the issue comes from the SPEntryPage Script Include where the following:...

mpo · 03-08-2018

This article is related to Knowledge Article created by ServiceNow in January 2018. Issue description: Inbound emails are not correctly processed by the system. This is due to a wrong interpretation of the watermark message. Symptoms: When approving...

mpo · 02-20-2019

The issue was that "Ignore cache" had been unchecked in the "glide.entry.first.page.script" sys_property.

mpo · 01-13-2019

Hello, Thank you for your answer. We already have the SPEntryPage script include correctly configured. The "session.getProperty("nav_to");" function doesn't retrieve the portal prefix from the current class instance. Kind regards, Max

mpo · 01-09-2019

Hi dvp, thank you for your answer. I forgot about this system property and creating it fixed the issue defined in the related post: If the user insist in trying to open the back end, they can. with this property (glide.entry.loggedin.page_ess) in add...

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gs.getSession().getProperty("nav_to") return $sp while another portal is set as default

Inbound emails not processed correctly.

Re: gs.getSession().getProperty("nav_to") return $sp while another portal is set as default

Re: gs.getSession().getProperty("nav_to") return $sp while another portal is set as default

Re: gs.getSession().getProperty("nav_to") return $sp while another portal is set as default