Think of a table as a storage box and a class as the type or blueprint for what goes in that box. For example, the Incident table stores incident records, while Incident is also a class that extends the Task class and inherits its fields and behavior...
This looks more like a user-matching or attribute-mapping issue than an Azure permission problem. Check that the SCIM account has the required ServiceNow roles and that Azure’s userName/email mapping exactly matches the ServiceNow user record. Also v...
Start with ServiceNow fundamentals like Flow Designer, scripting, REST APIs, and then move into LLM basics and prompt engineering. Once comfortable, explore Now Assist and Virtual Agent through small projects. Hands-on practice with simple AI-powered...
Yes, but not directly from a Business Rule. A Business Rule can read the record fields and variable values, but the form/UI controls visibility. You’ll need to reproduce the visibility logic server-side or use a suitable PDF/reporting approach to gen...
Yes, it’s possible, but a Business Rule can’t directly know the client-side visibility of fields. You can use GlideRecord and dictionary metadata for fields, and access the record producer variables separately.I’d recommend having the Business Rule c...
