User Activity
03-12-2025
We are currently working on a Knowledge management project and reviewing how agents can effectively access SOPs documented in KB articles and attach them to the incident, catalog task, or case via Agent assist in Service Operation workspace or HR Con...
03-12-2025
We are currently working on a Knowledge management project and reviewing how agents can effectively access SOPs documented in KB and attach them to the incident, catalog task, or case via Agent assist in Service Operation workspace or HR Configurable...
We have implemented CSM in our company which is used by internal employees and external vendors to create cases. Internal employees use Service Portal to create cases and external vendor uses email channel to create cases. External vendors doesn't ha...
