About Bin Li

Bin Li · 01-07-2021

Hi all, I am trying to work out how ServiceNow OOTB works to associate a newly created incident record from a form in agent workspace service portal with interaction, using the OOTB "Create Request" button. Steps: 1. Login as an ITIL user and create ...

Bin Li · 05-10-2021

Thanks for the reply. But this code seems in the lookupVerify ui action, not in create request. Johnny

Bin Li · 08-26-2020

The OOTB Ebonding spoke doesn't send through the attachment associated with the ticket on either side. I believe you will need to add your own REST step. This may help: https://community.servicenow.com/community?id=community_article&sys_id=5d9cd5addb...

Bin Li · 06-21-2017

Thanks Ivanhoe. Code works for me. To be more specific perhaps, it is to add the 'snc_external' role to be granted in ACL, which OOTB ACL script doesn't have. var answer = false;var basicAuthRequired = GlideContextualSecurityManager.isHTTPAuthRequire...

Bin Li · 06-15-2017

Hi Nayan,The code is not working for me. This business rule just appears very flaky. Did you put your codes in the block of (function executeRule(current, previous /*null when async*/) {})(current, previous);In the When to run tab, I just used "befor...

Bin Li · 02-01-2017

I am using Helsinki.

User Activity

How does interaction associate with the incident reocrd created using a form in service portal in agent workspace?

Re: How does interaction associate with the incident reocrd created using a form in service portal in agent workspace?

Re: REST Incident eBonding with attachments

Re: Unable to Export from a List for snc_external users. Getting a 403 Response

Re: Can you restrict showing a module/application menu by group instead of role

Re: Search for a specific sys_id