About Pratik13

Pratik13 · 03-09-2021

Hi, I want to open a URL in new tab through agent workspace UI action. I tried multiple things such as : action.setRedirectURL("www.gogle.com"); g_navigation.openPopup(url) window.open(url, '_blank'); But nothing seems to work. Any help is appreci...

Pratik13 · 01-20-2021

Hello, I want to set a variable value using a script include and use the value in another script include. Can I do this using a local variable? If yes can anyone provide a simple example?

Pratik13 · 12-21-2020

Hi, Can someone please tell me which table is used in agent chat conversations? Regards, Pratik Randad

Pratik13 · 11-26-2020

Hi, I am trying to populate sub category list in agent workspace incident creation. On selecting the category the sub-category L1 list doesn't populate. This is the client script: function onLoad() { //alert ("CS running now"); //Type appropriat...

Pratik13 · 01-20-2021

Hi, I don't want to invoke function in B from A, I want the code in B to be excecuted depending on value of flag set in A.

Pratik13 · 01-20-2021

Hi Ankur, Consider two script include A and B. I want a function in B to be executed only one time depending on the flag value set in A. In simple terms I want a local storage variable that can be accessed by both A and B.

Pratik13 · 12-21-2020

Hi Ankur, When a message is sent from user the message is stored in 'live_message' in the formatted_message field and from their it appears in the agent chat UI as shown below: But when the agent sends a message I am not able to find from which table...

Pratik13 · 12-21-2020

Hi Maik, I also found the conversation messages in "live_message" table. When a agent sends a message from which table the message is taken from? Can you please help with this.

Pratik13 · 12-01-2020

Hi, As suggested I wrote the client Script and Script Include: Client Script : function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } var ga=new GlideAjax('ScriptIncludeGlideAjax'); ga.ad...

User Activity

Open URL in new window through UI action in agent workspace

How can I use local storage to store a variable using script include?

From which table are the agent chat entries related?

g_scratchpad not working for client script in Agent Workspace Incident creation form

Re: How can I use local storage to store a variable using script include?

Re: How can I use local storage to store a variable using script include?

Re: From which table are the agent chat entries related?

Re: From which table are the agent chat entries related?

Re: g_scratchpad not working for client script in Agent Workspace Incident creation form