g_scratchpad not working for client script in Agent Workspace Incident creation form

[Pratik13]

Hi,

I am trying to populate sub category list in agent workspace incident creation.

On selecting the category the sub-category L1 list doesn't populate.

This is the client script:

function onLoad() {

//alert ("CS running now");

//Type appropriate comment here, and begin script below
var categoriesTree = g_scratchpad.atosChoices;
var renderFields = g_scratchpad.choicesFields;
var setFields = g_scratchpad.setFields;

for (var rF = 0; rF < renderFields.length; rF++) {
g_form.clearOptions(renderFields[rF]);
g_form.addOption(renderFields[rF], '', '-- None --', 0);
}

var _dependentValue = {}; // Stash for dependent values

// Process categories tree
for (var cat = 0; cat < categoriesTree.length; cat++) {
// At first add categories which don't depend on any other values
if (categoriesTree[cat].dependent == "") {
g_form.addOption(categoriesTree[cat].name, categoriesTree[cat].value, categoriesTree[cat].label);
}

// If there is already value set for field being processed then save it in the stash..
if (setFields[categoriesTree[cat].name] == categoriesTree[cat].value) {
_dependentValue[categoriesTree[cat].value] = categoriesTree[cat].value;
g_form.setValue(categoriesTree[cat].name, categoriesTree[cat].value); //..and set correct value on the form

//jslog("vals: " + categoriesTree[cat].name + " - " + categoriesTree[cat].value + " setFields: " + setFields[categoriesTree[cat].name]);
}

// If currently processed category is already set (and exists in stash) add
// options to slave list/category
if (_dependentValue[categoriesTree[cat].dependent]) {
if (categoriesTree[cat].value != setFields[categoriesTree[cat].name]) {
g_form.addOption(categoriesTree[cat].name, categoriesTree[cat].value, categoriesTree[cat].label);

// console.log("vals2: " + categoriesTree[cat].name + " - " + categoriesTree[cat].value );
}
}
}
}

Any help is appreciated.

[Harsh Vardhan]

In your client script did you set UI type as ALL ? please validate.

It works. 

[Harsh Vardhan]

Screenshot for your reference. 

Display business rule.

Make sure client script UI type set as ALL. 

[Pratik13]

The UI values field is already set to all.

When I inspect the page, it gives below error:

The client script is same as displayed in the previous post.

Any help appreciated.

[Ankur Bawiskar]

Hi,

Did you check you are getting value for this

renderFields

Try to add alert and check

Possibly it is empty or undefined and you are trying to use length on that in the for

function onLoad() {

//alert ("CS running now");

//Type appropriate comment here, and begin script below
var categoriesTree = g_scratchpad.atosChoices;
var renderFields = g_scratchpad.choicesFields;
var setFields = g_scratchpad.setFields;

alert(renderFields);

for (var rF = 0; rF < renderFields.length; rF++) {
g_form.clearOptions(renderFields[rF]);
g_form.addOption(renderFields[rF], '', '-- None --', 0);
}

Regards
Ankur