About edwong

edwong · 12-02-2014

Hi all, I tried to modify the values of incident state, however, it keeps restore the default incident state as the screenshot 1. Althought I put those values as inactive as the screenshot 2 and configure in the choice list as screenshot 3, the sys...

edwong · 12-09-2014

Hi Bryan, If you do not mind, can you please share the script for the UI action? Also, do I need to update any business rules for this UI action creation?Many thanks

edwong · 12-02-2014

Hi Traversm,Can you let me know how can I check what script is associated with the choice of incident state or the incident state field?Many thanks for your help

edwong · 12-02-2014

Thanks CK.I just wonder how do I bring the Caller.Email field to the form?I know there is an email field in the sys_user table, however, that's not available on the incident form layout.Hence, I created the custom email field (u_email) on the form. I...

edwong · 12-02-2014

Hi Gareth,I want our user to select the Caller Name as the screenshot which will populate the Caller's email address in the Email field. With the option, user can either choose from the email suggestion or type-in manually.I try to reference the Emai...

edwong · 12-02-2014

Thanks Gareth.I tried to follow the referencing field from ServiceNow wiki for the same question, but it did not work as the wiki suggested.Do you know if the referencing field deliver the same outcome?If yes, can you let me know how in details?Many ...

User Activity

How can I change the incident state?

Re: How to convert an incident to a request

Re: How can I change the incident state?

Re: Referencing the sys_user email address

Re: Referencing the sys_user email address

Re: Referencing the sys_user email address