How can I change the incident state?

[edwong]

Hi all,

I tried to modify the values of incident state, however, it keeps restore the default incident state as the screenshot 1.

Althought I put those values as inactive as the screenshot 2 and configure in the choice list as screenshot 3, the system still not updating and returning the default values as screenshot 1.

Can you suggest the best way to modify it? or please let me know if I have done it wrong.

Many thanks

Screenshot 1)

[Kalaiarasan Pus]

long shot ..

you might be having a client script or a ui policy adding the options back.. checked the scripts to see if it contains these options ?

[Michael Fry1]

I believe the Choice List comes from the State field. So if you remove choices from State, it will remove them from Incident State. You can't just remove from them from Incident State unless you recreate the choice list and remove the association to the State field.

[Travers M]

I ran into something similar and it was because there was a script in place that copies state to incident state.   You may want check your choices for state as well.

[edwong]

Hi Traversm,

Can you let me know how can I check what script is associated with the choice of incident state or the incident state field?

Many thanks for your help