User Activity
05-29-2024
Hello Everyone,we are trying to connect our Servicenow to Outsystems to extract the time bookings.we would like to have fields from cost center table,user table,task and services table.i know that we have to use scripted APIs but i dont know how to d...
Hello Everyone,We would like to replace the logo and background image in ESC with ours.Could anyone let me know where are these images stored.I could not find it in system images. Thanks & Regards,Renu.
02-27-2024
Hello All, I have a question regarding assigning the tickets based on the code in Subject line of the assignment group.Situation: We have alerts coming from our firewall support team.These are alert emails.In the subject line of the email we have the...
11-10-2023
Hi Everyone,I need to make the text in Short Description as bold in this mail script. I tried <b> and <stong >tags but nothis seems to be changing . (function runMailScript(current, template, email, email_action, event) {
if (current.getTableNam...
Hello All,I would like to make my incidnet number as a hyper link in the mail notifications which is triggered when a comment is added to a ticket the mail script for this is attached below. (function runMailScript( /* GlideRecord */ current, /* Tem...
