change the default logo and background image in ESC

Renu4 · ‎03-04-2024

Hello Everyone,

We would like to replace the logo and background image in ESC with ours.

Could anyone let me know where are these images stored.I could not find it in system images.

Thanks & Regards,

Renu.

Sumanth16 · ‎03-04-2024

You can change the background color and image of the Service Portal in the Service Portal Designer by following the steps below.

Make sure you are in the Global application scope
Navigate to Service Portal > Service Portal Configuration
Click Designer
Use the filter to find the Service Portal "landing" page and open it
Select the outermost Container
Click Edit (the pencil icon)
Change the background color in the Background color field or upload an image in the Background image field
Click Save

A walkthrough of the steps to change the background color or background image of the Service Portal is also available in the following video (see time 03:20😞

https://www.youtube.com/watch?v=FYRI1Kufz4w&t=201s

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

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Sohail Khilji · ‎03-04-2024

Hi @Renu4 ,

The images are stored in db_image table and the size of file an be anything. But for resolution of images it will vary.

ESC background image size is 1440 X 600 px.

Logo will be 200*50px may be.

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View solution in original post

Sonam_Tiwari · ‎03-04-2024

Hi @Renu4 ,

Please follow this thread - https://www.servicenow.com/community/employee-center-forum/how-to-add-the-background-image-for-homep...

Consider indicating the response as helpful and marking it as correct if it meets your needs.

Renu4 · ‎03-04-2024

Hi Sonam,

Well how do i navigate to page in designer option.

I am not finding it.

Sonam_Tiwari · ‎03-04-2024

Try ctrl+right click on portal.

Consider indicating the response as helpful and marking it as correct if it meets your needs.

Sumanth16 · ‎03-04-2024

Hi @Renu4 ,

You can change the background color and image of the Service Portal in the Service Portal Designer by following the steps below.

Make sure you are in the Global application scope
Navigate to Service Portal > Service Portal Configuration
Click Designer
Use the filter to find the Service Portal "landing" page and open it
Select the outermost Container
Click Edit (the pencil icon)
Change the background color in the Background color field or upload an image in the Background image field
Click Save

A walkthrough of the steps to change the background color or background image of the Service Portal is also available in the following video (see time 03:20😞

https://www.youtube.com/watch?v=FYRI1Kufz4w&t=201s

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda