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There is a config table "My Request Filters" where you can specify which fields to show in the My Requests widget.You can simply add the Customer fields and it will show in the large column, and you can set it based on the different ticket types and ...
I have found this is usually an ACL problem. Does the "customer" have write access to the comments field? if not the widget will not show the field to write it. I would start there.
Are you talking about when it comes up in this view? If you click on "Advanced" you can get to the normal record view instead and can do the usual "Configure -> Form Layout, etc" but this view as you can tell in the URL (sysparm_view=csdm_view) is th...
Hi, Because "Contact" is extended from the base table "User" you can not prevent contacts also being users.EG every "contact" must be a "user", but not every "user" needs to be a "contact" However you can filter them out or restrict them by checking ...
