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Hi Guys, Our client has only 2 instance Test & Production.  Our client wants to "Backup the system" (whole production Instance) before update sets are moved. So how can i do that? other then Cloning. I want to understand process to:- 1) Backup of Ins...
HI All, I have a requirement for SLA STOP condition on inciddent. 1. SLA should stop when  "Additional comments" are added on incident form. I am not able to see "Additional Comments" field in sla condition drop down. How can i achieve this?
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