Need to solve for after-hours closure, Our service portal is the only thing open overnight and we need a way to temporarily route incidents that come in to different groups, based on the issues, the help desk goes through these incidents during the d...

We got the ux framework user criteria plugin enabled on our instance, I have created a workspace with variants and i would like to direct the variant using groups rather than roles however I could not see where the audiences can target Group, User, ...