Need to solve for after hours closure

Dunni1
Tera Contributor

Need to solve for after-hours closure, Our service portal is the only thing open overnight and we need a way to temporarily route incidents that come in to different groups, based on the issues, the help desk goes through these incidents during the day and routes them to appropriate groups, we don't have categories grouping the incident types. What are some options we can leverage in servicenow

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