Our reporting team is looking to build an interactive filter on the Incident’s [caller_id] field, so that a report consumer can filter the incidents by Caller. However, the display value is currently Name on the [sys_user] table. So the report consum...

Currently, I have a record producer that redirects to a task record when I submit it within the old UI. I'd like the same behavior to happen within the Agent Workspace, like in the below scenario:   While viewing an Incident record in Agent Workspace...